Deploying cutting-edge technology to the field
OUR TECHNICIANS KNOW TECHNOLOGY
At CoolSys, technology plays a critical role in providing the best possible experience to our customers. That’s why we continually invest in the latest technology to enhance the customer experience and help us become a better business partner to you!
![tech1](https://sourcerefrigeration.com/wp-content/uploads/2017/09/tech1.jpg)
iPhones™
Each of our 700+ field service technicians is equipped with an iPhone loaded with our proprietary state-of-the-art apps. Through this device, the technician is dispatched with customer-specific instructions, can open and close work orders, manage purchase orders and on-truck inventory, and record extensive details for every service call, including photos and data on the time spent and work performed on each customer asset.
![tech2](https://sourcerefrigeration.com/wp-content/uploads/2017/09/tech2.jpg)
iPads™
Our Service and Construction Managers are equipped with iPads, giving them instant access to timely, relevant, and detailed information while in the field.
Easy-to-read dashboard reports — fed from the information gathered through the technicians’ iPhones — allow them to proactively address our customers’ needs, spotting and reacting to negative events before they become serious and costly issues.
![tech3](https://sourcerefrigeration.com/wp-content/uploads/2017/09/tech3.jpg)
Intelligent Dispatch
To ensure we send the right technician to the right place at the right time, we’ve invested in a customized “intelligent dispatch system”.
When a customer requests service, this system identifies the technicians whose skills best match the customer’s specific problem — taking into account their current locations and workload — and automatically dispatches the most suitable person.