Restaurant Refrigeration Repair: How a Technician’s Phone Use Can Help Ensure Your Frozen Treats Stay Frozen
June 16, 2018
Restaurant refrigeration repairs are not something that any restaurant owner or operator wants to deal with, but during the summer, having your commercial refrigeration system break could be catastrophic because you are failing to meet your customers’ desires. It stands to reason that summer is the time that most of your restaurant’s customers will be wanting to stay cool and have a craving for iced beverages and frozen treats. If your restaurant refrigeration repair causes downtime that inhibits your customers’ desire to stay cool, your restaurant could be looking at significant losses in customer satisfaction and profits.
At CoolSys, our 20 years of restaurant commercial refrigeration system experience allows us to assist your restaurant in keeping your customers, your beverages, and your frozen treats cool. We know that the most effective way to minimize refrigeration system downtime, achieve excellent customer satisfaction and meet your profit goals in the heat of summer is a technician who has the tools to get your restaurant refrigeration repairs done quickly and effectively. These days, that use of effective tools includes the ability to use their smartphones to help them swiftly complete your restaurant refrigeration repair.
IPhone-Equipped CoolSys Technicians Can More Effectively Complete Restaurant Refrigeration Repairs
When you need a restaurant refrigeration repair, time is a critical factor. Any tool that allows a technician to complete your repair job more efficiently and effectively is fair game, except, it seems, for smartphones. Many businesses seem to feel that having access to a smartphone on the job is a distraction that costs technicians time. However, CoolSys does not agree, which is why we provide each of our technicians with a company iPhone to support them on all of their jobs. These iPhones ensure that CoolSys technicians can complete your restaurant refrigeration repairs more rapidly by allowing them to:
- Open and close work orders on the move
- Instantly manage any purchase orders associated with your repair
- View and regulate the inventory on their truck
- Record need-to-know details about your service call, including photos, for use on future jobs
Having all of these capabilities at their fingertips allows CoolSys technicians to be more efficient and complete your restaurant refrigeration repair quickly. Thanks to their iPhones, our technicians can reduce the amount of time your refrigeration system is down, help to reduce the number of dissatisfied customers your repairs create and ensure that your restaurant refrigeration repair will not negatively affect your ability to reach your profit goals.
Contact the CoolSys teams in Georgia, Florida and Southern California today for more information about how we can assist with your restaurant refrigeration repairs.