Much of our Service & Maintenance work is performed on a time & material (T&M) basis, meaning customers pay for the time it takes to complete a job and the required material. T&M repair work is typically time sensitive and complex; it is a “managed by event” relationship with a customer that allows them to direct and pay for only the desired services they elect to have performed.
Whenever we perform T&M work for any customer we strive to:
Match the technician to the specific customer problem.
Fix it right the first time (minimize call backs and follow ups).