One type of service that every grocery store, convenience store and restaurant owner needs to have at their disposal is an effective commercial refrigeration repair service. However, it can be hard to know if a particular repair service is effective or if it’s the best choice for your business. If you’re searching for a high-quality repair service for your refrigeration equipment, there are two factors you should look for before choosing one.

1. Highly trained technicians

A vital part of any commercial refrigeration repair service is the people who will actually be doing the repair. Therefore, it’s a good idea for you to ask questions about the amount and types of training a given service’s technicians have.

One indication that a company’s technician training is top-notch is that they undergo a lot of initial training. It’s also good if the company has them undergo recurring training to maintain and build the technician’s skills. For instance, you may want to ask if the company’s technicians have been trained in alternative and natural refrigerants if your systems use:

• CO₂
• Glycol
• Ammonia
• Propane
• R448A
• R407A

You can also ask questions about the types of equipment technicians are trained to use. For instance, you want a technician who can use the latest leak detection equipment and handheld devices.

2.   Fast dispatch

Time is of the essence when you need a commercial refrigeration repair service for your equipment, and this means you want a service company with a quick dispatch time. The best way to ensure a speedy dispatch is to ask if the company has an intelligent dispatch system.

An intelligent dispatch system can help speed up the response to your repair calls. First, it can automatically acknowledge your repair request. It will then analyze the system you’ve said needs repaired and identifies the best technician for the job. To make this choice, a truly great dispatch system will consider factors such as the technician’s skill set, their current location in relation to your business and their current workload. All of this analysis is performed in seconds, and then the system selects and dispatches the appropriate technician.

CoolSys is the commercial refrigeration repair service for you

Our team at CoolSys has all the qualities you want in a commercial refrigeration repair service. We have been working with commercial refrigeration systems for more than 20 years, so we have a high level of experience. Our technicians undergo high levels of initial and recurring training, including how to work with alternative and natural refrigerants. Also, our teams use an intelligent dispatch system to ensure the best technician gets to your job as quickly as possible.

Are you looking for an effective repair service for your commercial refrigeration systems in Georgia, Florida or Southern California? Contact our team today for more information or to schedule an appointment.